This Netopia Quick Guide details how to setup a connection between your Windows PC and your Netopia Internet router or gateway. Please note, this quick guide assumes you already have a 10/100 BaseT Ethernet adapter installed in your Windows PC, and you have already bound TCP/IP to the adapter. If your PC does not have an Ethernet adapter installed properly, you will need to purchase and install a 10/100 BaseT Ethernet adapter before you can get Internet access via your Netopia router. For instructions on installing an Ethernet adapter, please refer to the manufacturer of the adapter.
Please Note: Click Here! if you've gotten prompted for a user name and password when you've logged into the router and do not know this information. The Netopia gateway has no factory default security login.
Please Note: If your router is currently running Netopia Residential Firmware with a web "GUI" configuration menu, this technote is not applicable to you. Most 3300 Series Netopia Gateways can be upgraded to Enterprise level firmware. Click Here! to purchase the upgrade key.
Firmware References:
- v8.2 R1 (and up) - 3300 Enterprise Series
- v5.3.7 (and up) - 4000 Series
- v4.8.2 (and up) - R-Series
- Confirm that all appropriate cables are connected to your router with Step I then proceed to Step II.
In Step II, select the Windows version you are using from the drop-down menu. This will forward you to a document specific to your configuration. - If after following Step II you are unable to telnet to your router, skip to Step III for instructions on how
to connect to your router using a direct serial console connection.
Note: If your router has NOT been pre-configured, you should NOT need to use Step III unless you want to configure your router using a direct serial connection rather than telnet.
- If after following Step II you are able to successfully telnet to your router and ping an IP address on the Internet, per the instructions, then you can ignore Step III as you have achieved Internet access from your PC and perhaps just need to configure the Internet Options of your PC's Control Panel (see Conclusion).
- Once you are connected to the configuration menu of your router, using either Step II or Step III, then Step IV will explain how to check the configuration of your router. You may use Step IV to find out if your router is configured as a DHCP server, and/or confirm the configuration your service provider entered.
- Confirm the power adapter is connected. If not, connect the mini-DIN8 connector from the power adapter to the power port. Plug the other end into an electrical outlet.
- Confirm the WAN line is connected. One twisted pair cable (RJ-45 or RJ-11) should be connected between Line 1/Telco 1 port on the router and the wall jack (or the DSL/Cable modem if you have an R9100 Ethernet to Ethernet router).
- Connect your router to your Ethernet network. If you do not have an existing hub/switch on your network, you should connect an Ethernet cable (RJ-45) between any of the 8 ports on the built-in hub of the router and the Ethernet port on your Windows PC. If you do have an existing hub/switch you would like to connect to your router, you should connect an Ethernet cable (RJ-45) between Ethernet port 1 (bottom far right port) on the router and an available port on your hub/switch. When this is done, set the Normal/Uplink switch to the Uplink position (pushed in). Please note the built in hub of your router will only be able to communicate 10 BaseT.
- If you are unsuccessful connecting to your router with Step II, Step III requires a console connection to your router. Connect your router to your Windows PC using the serial console cable, connectors DB-9 to DB-9. The console cable needs to be connected to the console port on the back of your router, and an available Com port on the back of your Windows PC.
Note: By default, all Netopia ENT-Series, 4000-Series and R-Series gateways and routers have an Ethernet IP Address of 192.168.1.1. DHCP (IP Address Serving) is enabled, serving 100 IP addresses starting at 192.168.1.100. This step will instruct you on how to configure TCP/IP properties to the Ethernet adapter of your PC in order to telnet to your router and confirm the configuration. If you wish to use DHCP (IP Address Serving) and want the Netopia to assign an IP Address, Subnet Mask, Default Gateway and DNS to your workstations, select the options to "Obtain IP Address Automatically" and leave the Default Gateway section empty. If there is a Default Gateway listed, select it and remove. If IP Address Serving is not configured properly on the Netopia, DHCP will not work and your workstation will not be able to obtain an IP Address. Click here to see what the IP Address Serving screen should resemble. For more detailed information on IP Address Serving, please consult your router manual.
Select the Windows version you are using on your workstation:
The following selection will link you to the document that describes the TCP/IP Protocol configuration for your operating system specifically. If those instructions prove successful, and you are able to telnet into the router, then the function of this quick guide is achieved. However, if you are unable to telnet into the router, you will be prompted back to this document for further instructions.
Also, Step IV has some additional router configuration information.
Note: Only proceed with the following instructions if you were UNABLE to telnet to your router using Step II, or if you want to configure your router using a direct serial connection.- If you have not completed the item #4 connection for Step I, you must do that first.
Click here for those instructions. - Once you have the serial console cable connected, power the router off.
- Open the program Hyperterminal by going to:
Start Menu
---> Programs
---> Accessories
---> Communications
---> Hyperterminal
---> dbl-click the Hypertrm icon.
- Enter a name and choose an icon to identify the connection.
- For Connect Using:
select the Com port the console cable is connected to,
or Direct to Com (X) and select OK.
See Figure 2.
- Port Settings should be set to:
- Bits per second = 9600
- Data bits = 8
- Parity = None
- Stop bits = 1
- Flow control = None
See Figure 3.
Figure 2
Figure 3 - Select OK to connect to your router.
- The Hyperterminal window should be blank with a flashing cursor
in the top left corner. Turn on the router. - The router Main Menu should appear within a few seconds,
and should look similar to Figure 4 below:
Figure 4 OK, that's what it looks like; now Go Back! - If not, press the Control and L keys simultaneously (or the Enter key on your keyboard) to refresh the screen.
- Once you are connected to the menu interface of your router (via either telnet or a console connection, Steps II or III) keep in mind that pressing the Return/Enter key takes you into a page, pressing the Escape key takes you out, and pressing the tab key acts as a toggle on router settings. You also must press Return/Enter to save any new setting you enter.
- Easy Setup will show you all the parameters that have been configured for your router's Internet access. If your router was pre-configured, we advise you do not make any changes to your router's configuration before reviewing the information provided to you by your service provider.
- If you only want to confirm the Ethernet IP Address or DNS configuration of your router so that you may configure the TCP/IP properties of your workstation appropriately, then from the Main Menu, go to:
---> Quick Menus...
---> IP Setup...
---> Ethernet IP Address
Once you know your routers Ethernet IP Address, go back to Step II and configure the TCP/IP properties of your workstation appropriately.Note: The Ethernet IP Address in the IP Setup of your router will be the Gateway IP address you configure on your PC. The Ethernet Subnet Mask of your router will be the same Subnet Mask you specify in your PC.
- If you want to check whether your router has been configured appropriately as a DHCP server (with the correct range of LAN IP Addresses as what is provided in the information from your service provider), then go to:
---> Quick Menus...
---> IP Address Serving Setup...
- The IP Address Serving screen should resemble Figure 5.
Go back to the top.
Figure 5
Please Note: Netopia does not configure a default password into the router. If, after following the directions below, you get a name: and password: prompt, and you don't have that information, then you need to contact the person or company that did the most recent configuration work on the router. If they telnetted or consoled into the router, they had to have that information. These entries are case sensitive.
Please Note: There is one exception to this rule. Units that were supplied by and deployed on Covad circuits will have a default user name and password, and a factory reset WILL NOT remove this. If you lost the user name and password for your Covad router, please call Covad for support on this matter. For other assistance with a Covad R3100-T, R7200-T, R5300-T, 4652-T or 4622XL-T router, please contact Netopia Customer Service at (510) 597-5400, ext. 1. Hours are Monday-Friday, 6:00 am to 5:30 pm Pacific time.
On all other Netopia routers there is no way to bypass the login prompt other than doing a factory default to the Netopia. This will require you to completely reconfigure the device, for which you will need all configuration information from your service provider(s). We strongly recommend this be done ONLY as a last resort.
Should this procedure be necessary, instructions can be found at:
NQG_013: Lost Password - Factory Reset of the Netopia Router
Once you are able to telnet to your router and successfully ping an IP address on the Internet, you have achieved Internet access from your workstation. If you are still unable to connect to the Internet using your browser, you should confirm that the Internet Options in the Control Panel of your workstation are set to connect via a LAN (not a proxy server and not a modem or dial-up adapter). For step by step instructions on configuring Internet Options, please see the following Netopia Quick Guide:
NQG_041: Windows Internet Properties for a LAN Connection
If you are able to open your browser and connect to sites using IP addresses but not domain names (ex. www.netopia.com), confirm the DNS Configuration in the TCP/IP properties of your workstation match the Primary and Secondary Domain Name Server IP addresses configured in the Easy Setup of your router (see Step IV).