CASE STUDIES
Thousands of companies worldwide rely on Timbuktu Pro remote control software, netOctopus, and eCare to increase productivity and reduce their cost of support. Take a look at just some of the many case studies to see how numerous industries implement our products within their IT environments.BY INDUSTRY
ADVERTISING/PUBLISHING/MEDIA
Bunim Murray Productions (Timbuktu & netOctopus)The Bunim-Murray production company is well known in the entertainment industry for their hit reality-based MTV series The Real World and Road Rules. Bunim-Murray Productions purchased licenses of both Timbuktu Pro Enterprise and netOctopus software to help them internally, on the road and on the set of MTV's The Real World.
McDougal Littell (Timbuktu & netOctopus) is part of the Houghton Mifflin Company, a leading publisher of textbooks, instructional technology, assessments and other educational materials for the elementary and secondary school and college markets. McDougal Littell has been using Netopia's netOctopus and Timbuktu software for years. Although their purchase is not a new one, they continue to reap the benefits of both software products on a day-to-day basis.
Walsworth Publishing Company (eCare)
Walsworth Publishing Company is headquartered in Marceline, Missouri and employs more than 1,300 people, from local administrative, professional and manufacturing personnel to sales representatives based around the world. Walsworth has, from humble beginnings, prospered into the technological leader in the yearbook industry and a company that is continually setting industry standards in printing.
EDUCATION
Bryan Independent School District (Timbuktu)
Bryan Independent School District is located in Bryan, Texas and has twenty-two schools in the district with over 13,000 students. Bryan ISD purchased Timbuktu to increase efficiency due to Technology staff cuts, support twenty-two geographically dispersed campuses, reduce time and travel to support users and improve support call resolution time.
Georgia Institute of Technology (Timbuktu & netOctopus)
The Georgia Institute of Technology is one of the world's premier technology-oriented universities. They purchased a site wide license of both Timbuktu Pro and netOctopus to help in reducing time spent traveling around campus to support end users, to assist facility with their home computers and report on software licensing for audits.
GOVERNMENT
City of Marseilles (Timbuktu)
The urban community of the City of Marseille, France’s second-largest city, comprises 150 administrative sites (schools, district town halls, libraries, maintenance services, etc.), as well as a surrounding urban community of 18 towns and villages, known as Marseille Provence Métropole (MPP). Starting in 200, the City of Marseille assumed technical support responsibility for MPP, increasing its burden to more than 6,500 computers; 60% are PCs running Windows and 40% are Macs running OS 9 and OS X operating systems. 50 technicians in the City’s IT and Telecommunications Services Department (ITSD) were tasked with fulfilling an average of more than 400 on-site support requests per month. To handle the dramatic increase, the ITSD made the strategic decision to streamline the support process by equipping all computers with remote support software.
HIGH TECH
ASQSoft (Timbuktu)
ASQSoft designs and builds Customer Relationship Management systems for media advertising sales and event sales workgroups worldwide. ASQSoft uses Timbuktu Pro Multiplatform to do live demos of their FileMaker solution to prospective customers.
Legacy Software (eCare)
Legacy Software provides specialized
software for industries including
printing (commercial and
quick-print), baking (wholesale
and retail), and law enforcement.
With eCare, Legacy
Software spends two-thirds less
time on training and support than
previously. This frees up more
time for sales and product demonstrations, also conducted
via eCare.
Pixelpark conceives, designs and implements complete digital solutions with a clear focus on their benefit and added value. They are working throughout Europe with companies such as Sony, Nokia and Hewlett Packard on prototypes for interactive TV. NetOctopus was purchased so the IT Support Staff could solve all issues from one location and to aid in automated software & hardware inventory and software distribution.
MANUFACTURING/RETAIL
Stimpson Co. Inc. (Timbuktu)
Stimpson Inc. Co. is the manufacturer of the largest variety of standard and special eyelets produced by any one company in the world. Stimpson has offices in two locations though only a technical staff in one. So Timbuktu was purchased in order to provide hands on support from anywhere. Also, Stimpson has a mixed computer environment with Macintoshes and PCs. Seeing as Timbuktu is the only cross platform remote control solution it is perfect answer for Stimpson.
SALES/CONSULTING
Everything Macintosh (Timbuktu)
Everything Macintosh is Mac professionals, providing support and service to their clients. They serve clients nationwide, setting up, troubleshooting, and supporting Macs, peripherals like printers, modems, and scanners, networks, and Internet and email connections. Incorporating Timbuktu in Everything Macintosh's daily work routine has saved them considerable time and money along with satisfied customers who in turn save time and money.